Phone numbers | System Status | After hours support
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WYLD Support Team PHONE NUMBERS All WYLD Support team members can be reached using the 1-800 number. When dialing this number you will be greeted by the automated phone attendant. To continue to the WYLD Office menu, press #2. More about specific WYLD Responsibilities
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WYLD SYSTEM STATUS In the event that WYLD functions or WYLD connectivity go down at your library (Mon-Fri 8-5), the first step is to telephone the "WYLD Help Desk" using the 800 number:
A WYLD Support Team staff person may answer your call or a message will be available giving the status of the system whenever the system or part of the system or telecommunications is down. We will give the nature of the problem and anticipated time of repair. If the problem you are experiencing is not reflected on the Help Desk Line and it is after hours, then call the pager (Please, only for problems affecting your public service:) (307-633-0799). [more info about paging the WYLD Office] * Regular WYLD announcements and system news will be posted on the 'wyldnews@will.state.wy.us' distribution list |
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AFTER HOURS SUPPORT (PAGER) To contact a WYLD Support team member after 5:00 pm and on weekends for emergency support, call 307-633-0799 . You will get this messge: "Welcome, You have reached the Page Plus Network, at the tone please enter the number you wish displayed" The "number you wish displayed" refers to the number you want to be called back on. Please make sure this number does not reach an answering machine, if you have an automated attendant please include an extension with the number. If your problem does not prevent you from connecting to WYLD or WILL you may also send an e-mail message of up to 180 characters to the pager. This message will be displayed at the pager and can be useful to indicate the type of problem to the WYLD staff person. The e-mail address is pagewyld@will.state.wy.us These are the kinds of problems considered "valid" for after hours calls:
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